Terms and Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Luxury Dining Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Luxury Dining Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is :




Our company registration number is 7212165. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1) Contracts

a) Consumers

No contract exists between You and Us for the sale of any goods until We have received and accepted Your order and sent you written confirmation confirming your order to the address or email address You have given. Once We have of Your order, there is a binding legal contract between us (the "Contract"). Any goods on the same order which We have not confirmed do not form part of that Contract. We may delivery goods in instalments - see clause 4. The Contract is subject to the rights of cancellation in clause 5 below.

b) Business Customers

If You are placing an order in the course of a business ("Business Customer") We may refuse to accept Your order or terminate the Contract for the goods the subject of that order by notice in writing to You and without liability if Your account has been suspended and/or any of the events set out in clause 11 have occurred.

c) In using this Website and by placing an order, You warrant that You are legally capable of entering into binding contracts and You are at least 18 years old.

2) Desciption and Price of the Goods

a) The description and price of the goods You order will be as shown on this Website at the time You submit Your order. You can correct any errors to Your order up to the point at which You click on "Make Payment" on the final page of the ordering process.

b) We try to make sure that all product descriptions are as accurate as possible. On the rare occasion that there is an error, We will advise You about it as soon as reasonably possible.

c) The goods are subject to availability. If on receipt of Your order the goods You have ordered are not available in stock, We will try to obtain the goods from Our supplier. Where you are dealing as a consumer but not if You are a business customer You are free to cancel Your order if You wish to do so. If You cancel Your order We will refund or credit You for any sum that has been paid by You or debited from Your credit card or other account for those goods.

d) There may be restrictions in place from time to time in relation to the number and type of goods which You may purchase in any one order, as well as a maximum sum of money which may be spent on any one order. Any such restrictions will be advised on this Website.

e) Every effort is made to ensure that prices shown on this Website are accurate at the time You place Your order. If an error is found, We will inform You within a reasonable amount of time and offer You the option of reconfirming Your order at the correct price or cancelling Your order. If You cancel, We will refund or credit You for any sum that has been paid by You or debited from Your credit card or other account for the goods.

f) Save as set out on the Website the price of the goods does not include the cost of delivery. Details of delivery charges are shown on the Website. Prices and delivery charges include VAT where applicable. Where appropriate VAT is charged at the rate prevailing at the relevant tax point and will be shown separately on Your invoice/statement. You may also have to pay customs or other applicable duties - see clause 13 below.

3 Payment

Payment can be made by cheque, Paypal, direct bank transfer, or by using any of the following cards: Visa, Mastercard, Visa Electron, American Express, JCB.

By offering a card for payment, you confirm that the credit or debit card being offered is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to pay or does not for any reason authorise the Payment, we will not be liable for any delay in delivery or non-delivery of the Product.

Please note that we retain the legal ownership of all Products until full payment has been made by you and received by us.

If we make a refund to you in respect of any Product, legal ownership will revert to us.

payment for the goods and delivery charges can be made in any nominated currency shown on the Website by any method shown on the Website at the time You place Your order.

4) Delivery

a) Consumer Sales

The goods You order will be delivered to the address You gave when You placed Your order, subject to payment of the relevant delivery charge. If We do not deliver to a particular destination You will be so notified by Us before You submit Your order or as soon as possible thereafter.

Where You are dealing as a consumer we aim to dispatch all deliveries within 5 Working Days (Monday - Friday (but excluding Bank or public holidays in England, Scotland and Wales)) or as soon as possible thereafter subject to the goods being in stock.

You may need to sign for the goods at the point of delivery.

If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify You of an alternative delivery date, or a place to collect the goods, or details of how to arrange an alternative delivery date.

Where you are dealing as a consumer every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order where we have the goods in stock. However, We will not be liable for any loss or damage suffered by You through any reasonable or unavoidable delay in delivery. We will inform You of any delay as soon as possible. Where We obtain the goods from Our supplier delivery times may be longer and could be up to 120 days and where possible We will notify you of anticipated delivery times. We will notify you where delivery will take more than 120 days. Nothing in this clause affects Your rights under clause 5.

If goods are to be required for a particular date or time please contact Our Customer Services Department and We will endeavour to check the stock position with Our supplier and advise You, prior to You placing Your order.

b) Business Customers

Where You are a Business Customer We will use Our reasonable endeavours to deliver the goods by the date for delivery requested by You. However, any date for delivery of the goods is an estimate only and time shall not be of the essence. We shall not be liable for any failure to meet any such estimate, nor for any loss, of whatsoever nature resulting directly or indirectly therefrom. Delivery will take place as provided for in clause 6(b).

c) Part Shipments

We reserve the right to despatch orders in part shipments if Our supplier is unable to supply to Us complete in its first delivery of an order to Us. In such cases it is Our normal policy to despatch approximately 70% of an order's total value on receipt from Our supplier, with the balance to follow as soon as possible. In such cases We will not charge carriage for the shipment of the balance and We will notify You in writing of the part shipment.

d) It is Your responsibility to ensure that the correct delivery details are supplied on order. We cannot be liable for non-delivery due to incorrect or confusing delivery information supplied. If shipments are returned to Us by Our carrier for this reason, We reserve the right to charge You for re-shipment in addition to any return charges incurred by You. We will however notify You in writing before doing so.

5) Your Right of Cancellation (Consumers Only)

If You are a consumer (but not where You are a Business Customer), You have the right to cancel the Contract at any time up to the end of seven working days after You receive the goods. A working day is any day other than weekends and bank or other public holidays.

To exercise Your right of cancellation, You must give written notice to Our Customer Services Department by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If You exercise Your right of cancellation after the goods have been delivered to You, You will be responsible for returning the goods to Us at Your own cost (unless We delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once You have notified Us that You are cancelling the Contract, We will refund or credit You within 30 days for any sum that has been paid by You or debited from Your credit card or other account for the goods.

If You are a Business Customer You may not cancel or suspend the Contract in whole or in part without Our prior written consent and if we give Our consent, subject to you indemnifying Us in full against all losses, damages, costs, expenses and other liabilities awarded against or incurred by Us as a result of or in connection with the cancellation or suspension and such terms and conditions as we may notify to You in writing.

If You are a Business Customer We may cancel any Contract with You by notice in writing to You and without any liability if Your account has been suspended and/or any of the events set out in clause 11 have occurred.

6) Risk and Title

a) Consumers

Where You are dealing as a consumer You will become the owner of the goods You ordered and responsible for risk of loss of or damage to them once they have been delivered to You.

b) Business Customers

Where You are a Business Customer risk in the goods shall pass to You immediately on delivery to You. Unless otherwise agreed in writing by Us delivery is deemed to take place when the goods are despatched.

7) Warranty

If any goods You receive from Us are damaged, defective or incorrect You should notify Our Customer Services Department in writing at the address or email address shown below and We will provide You with a replacement free of charge provided that You return the damaged, defective or incorrect item to Us within a reasonable time. This does not affect Your statutory rights.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by You or any third party, use otherwise than as recommended by Us, or failure to follow Our instructions.

All such returns must be authorised by Us prior to return and normally We will arrange collection. We reserve the right to ask to see a photograph of the faulty or broken goods prior to authorising return.

8) Your Information (Data Protection)

Any personal data We collect about You will be treated and used only in accordance with our Privacy Policy.

When You visit this Website or send e-mails to Us, You are communicating with Us electronically. We communicate with You by e-mail or by posting notices on the website. For contractual purposes, You consent to receive communications from Us electronically and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.

9) Copyright

All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to Us. They are protected by copyright, trade marks and other intellectual property rights. Unauthorised use of this content is prohibited.

10) Limitation of Liability

10.1 This clause 10 does not affect Your statutory rights if you are dealing as a consumer when purchasing the goods.

10.2 We shall not be liable to You in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which You may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this Contract by Us, or Our agents, in a sum which is greater that the total price of the Contract.

10.3 We shall not be liable to You in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits, business, goodwill, reputation, revenue or business opportunity whether direct or indirect and for any other indirect or consequential (including economic) loss of any kind which You may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this Contract by Us or our agents.

10.4 Nothing in these Terms shall operate so as to:

  • exclude either party's non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents; or
  • affect Your statutory rights where goods are sold to You and You are dealing as a consumer within the meaning of the Unfair Contract Terms Act; or
  • exclude the application of Section 12 of the Sale of Goods Act 1979; or
  • exclude liability for fraudulent misrepresentation.

10.5 We may defer the date of delivery or cancel the Contract or reduce the volume of goods ordered by You without liability if We are prevented from carrying out Our business due to circumstances which can be reasonably judged to be outside of Our control. This includes any delays in delivery or inability to supply from Our suppliers, consistent with Our business as an etailer dealer not a manufacturer nor a full line stockist of Our suppliers' product lines which are listed on this Website. We will refund or credit You for any sum that has been paid by You or debited from Your credit card or other account for those goods. We will not be held responsible for any delay or failure to comply with the obligations under these Terms if the delay or failure arises from any cause which is beyond Our reasonable control.

10.6 We do not warrant that the Website will operate error-free nor that the Website and its server are free of computer viruses. If Your use of the Website results in the need for servicing or replacing equipment or data, We are not responsible for those costs.

10.7 Save as set out in these Terms, We, to the fullest extent permitted by law, exclude all warranties, conditions and implied terms, including the warranty of satisfactory quality, non-infringement of third parties' rights, and the warranty of fitness for particular purpose.

11) Termination and Suspension (Business Customers Only)

Without prejudice to any rights and remedies available to Us, We shall be entitled, forthwith on written notice to You either to terminate the Contract wholly or in part and/or any other contract with You or to withhold performance of all or any of its obligations under the Contract and/or any other contract with You (and on the giving of such notice all monies outstanding from You to Us shall become immediately due and payable) if: -

  • any sum owing to Us from You on any account whatsoever shall be unpaid after the due date for payment (in which event We shall have a general lien for any such sum on all and any of Your property in Our possession);
  • You shall commit or suffer an Insolvency Event; or
  • You shall commit any breach of any contract (including without limitation the Contract) with Us.

In the event of a suspension of performance We shall be entitled, as a condition of resuming performance, to require pre-payment, or such security as We may require. Insolvency Event means any one or more of (1) a notice being issued to propose a resolution for winding up or dissolution, or such a resolution being passed; (2) a petition for a winding up or an administration or bankruptcy order being presented, or such an order being made; (3) any steps being taken with a view to a voluntary arrangement or other assignment, composition or arrangement with all or any creditors or any moratorium, readjustment, rescheduling, forgiveness or deferral or all or any indebtedness; (4) suspension of payments to all or any creditors and/or ceasing business; (5) an encumbrancer taking possession of all or any assets of a party; (6) an administrator or receiver being appointed over a party or all or any of its assets; (7) any action anywhere similar or analogous to any of the foregoing; and (8) the other party having reasonable grounds for believing that any of the foregoing is imminent. For the avoidance of doubt if any of the foregoing occur in relation to a partner in any of the parties hereto it shall be deemed to occur in relation to that party.

12) Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our sites although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13) Customs

When ordering goods for delivery overseas You may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by You. Customs policies vary widely from country to country, so you should contact Your local customs office for further information. Also You are considered the importer of record and must comply with all laws and regulations of the country in which You are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

14) Complaints and Contact Details

In the unlikely event that You are unhappy with Our goods or with Our service to You, please refer complaints to:

Luxury Dining, 16 Lausanne Road, London N8 0HN, United Kingdom.

Registered in England - Company Registration Number 7212165

Phone: 0207 112 8559 (1-20-7112-8559 from the USA)

E-mail: info@luxurydining.co.uk